Cisco Certified Support Technician

The Cisco Certified Support Technician (CCST) Certification prepares learners to develop foundational skills in IT support, networking, and cybersecurity. Learners will gain the knowledge and practical skills required to troubleshoot hardware and software issues, support network operations, secure systems and data, and provide technical assistance in modern IT environments.

Through this certification, learners will develop technical problem-solving abilities, analytical thinking, cybersecurity awareness, and troubleshooting skills needed to support users, maintain network infrastructure, and protect organisational technology resources.

Course Overview

The Cisco Certified Support Technician (CCST) programme is designed to prepare learners for entry-level roles in IT support, networking, and cybersecurity. The certification validates work-ready skills aligned with industry requirements and provides a strong foundation for further Cisco and IT certifications.

Learners will gain practical experience in hardware support, operating systems, networking concepts, cybersecurity principles, troubleshooting methodologies, and risk management. They will also develop critical thinking, communication, and technical support skills needed to succeed in today’s technology-driven workplaces.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Aspiring IT support technicians
Help desk and technical support staff
Entry-level network technicians
Cybersecurity beginners
Students pursuing IT careers
Individuals preparing for Cisco certifications

Cost

R4 800.00 Per Learner

Exam Objectives

CCST IT Support
1.1 IT Support Job Tasks and Responsibilities
1.2 Hardware Issues
1.3 Connectivity and Resource Access Issues
1.4 Operating System and Application Issues
1.5 Common Threats and Preventions
1.6 Job Tools

CCST Networking
2.1 Networking Standards and Concepts
2.2 Addressing and Subnet Formats
2.3 Endpoints and Media Types
2.4 Network Infrastructures
2.5 Diagnosing Problems
2.6 Network Security

CCST Cybersecurity
3.1 Essential Security Principles
3.2 Basic Network Security Concepts
3.3 Endpoint Security Concepts
3.4 Vulnerability Assessment and Risk Management
3.5 Incident Handling