Device Configuration and Management

The Device Configuration and Management Certification prepares learners to install, configure, manage, secure, and troubleshoot Windows-based devices in modern business environments. Learners will gain the knowledge and practical skills required to configure Windows operating systems, manage applications and peripherals, administer user access, secure devices, and support users effectively.

Through this certification, learners will develop technical troubleshooting abilities, device management skills, security awareness, and problem-solving capabilities needed to support Windows devices and users in professional IT environments.

Course Overview

Windows devices are widely used across businesses, educational institutions, and government organisations. This programme is designed to provide learners with foundational knowledge of computer hardware, Windows installation and configuration, device security, data management, and troubleshooting methodologies.

Learners will gain practical experience in configuring Windows settings, managing user accounts, administering applications and peripherals, configuring storage and file sharing, securing devices, and resolving common hardware and software issues. They will also develop skills in supporting end users and maintaining reliable device performance in business environments.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Aspiring IT support technicians
Help desk and desktop support personnel
Junior system administrators
Technology students
Office IT support staff
Individuals pursuing careers in technical support

Cost

R4 800.00 Per Learner

Exam Objectives

Windows Installation and Configuration
1.1 Recognise Basic Computer Components and Explain Their Functions
1.2 Describe the Purpose of Active Directory Services
1.3 Install Windows Using Default Settings
1.4 Configure User Account Options
1.5 Configure Desktop Settings
1.6 Configure Accessibility Settings to Meet User Needs
1.7 Manage Updates

Windows Feature, Application and Peripheral Management
2.1 Manage Applications and Windows Features
2.2 Explain the Purpose and Capabilities of Windows Copilot
2.3 Describe the Purpose of the Windows Registry
2.4 Compare and Contrast Capabilities of Peripheral Connection Types
2.5 Configure Projection and Display Properties

Data Access and Management
3.1 Describe Cloud Services and Configure Storage
3.2 Describe and Configure Local and Network File Sharing and Permissions
3.3 Manage Backup and Restore of User Files and States

Device Security
4.1 Configure Windows Defender Firewall Settings
4.2 Describe User Authentication and Configure Windows Sign-In Options
4.3 Describe Various Security Threats
4.4 Describe How to Respond to Malware and Social Engineering Attacks
4.5 Manage User Account Control (UAC) Settings

Windows Management and Troubleshooting
5.1 Perform Troubleshooting Tasks
5.2 Troubleshoot Operating System and Application Issues
5.3 Manage and Troubleshoot Hardware and Peripherals
5.4 Manage and Troubleshoot Device Connections to Networks and Domains