Occupational Certificate: Recruitment Manager

NQF Level 05 - SAQA ID: 118251

The Occupational Certificate: Recruitment Manager prepares learners to operate as competent recruitment managers within private employment agencies and recruitment environments. Learners will gain the knowledge and practical skills required to manage recruitment operations, oversee staff performance, maintain client relationships, ensure legal compliance, and manage operational and financial targets.

Through this qualification, learners will develop leadership ability, communication skills, operational management competence, and problem-solving capabilities needed to effectively manage recruitment services and support business growth within the recruitment industry.

Course Overview

Recruitment Managers play an important role in connecting employers with suitable candidates while ensuring the efficient operation of recruitment services. This programme is designed to develop the managerial, operational, and administrative competencies required to lead and manage recruitment agencies and employment service environments.

Learners will gain practical experience in operational planning, client relationship management, staff supervision, compliance management, budgeting, recruitment processes, sales and marketing, and workforce management. They will also develop leadership, organisational, communication, and decision-making skills needed to ensure efficient recruitment operations and service delivery.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Recruitment consultants and coordinators
Recruitment agency supervisors
Human resource administrators
Team leaders and operations staff
Individuals seeking recruitment management skills
Employers looking to upskill recruitment personnel

Prerequisites

NQF Level 4 qualification.

Cost

R34 729.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 48)

KM-01: Introductory Studies for Private Employment Agency Managers, Level 4 – 4 credits
KM-02: Communication, Level 4 – 4 credits
KM-03: Operational Management, Level 5 – 4 credits
KM-04: Private Employment Agency Systems and Processes, Level 5 – 8 credits
KM-05: Human Resource Management, Level 5 – 4 credits
KM-06: Industrial Relations Management, Level 5 – 4 credits
KM-07: Compliance to Industry Standards and Risk Management, Level 6 – 6 credits
KM-08: Client Relationship Management, Level 6 – 8 credits
KM-09: Financial Management Concepts, Level 5 – 6 credits

Practical Skills Modules (Total Credits: 84)

PM-01: Maintain Productive and Effective Work Teams, Level 4 – 4 credits
PM-02: Develop, Review and Report on Operational Plans and Targets, Level 5 – 8 credits
PM-03: Manage Service Level Agreements, Level 5 – 4 credits
PM-04: Manage, Implement and Review a Client Relationship Management Strategy, Level 5 – 6 credits
PM-05: Supervise Internal Personnel, Level 4 – 6 credits
PM-06: Manage Workforce Discipline and Relationships, Level 5 – 6 credits
PM-07: Manage Personnel Performance and Capacity, Level 4 – 6 credits
PM-08: Administer Human Resources Processes, Level 4 – 6 credits
PM-09: Monitor Compliance with the Recruitment Process, Level 6 – 10 credits
PM-10: Attend to Financial Control Practices, Level 6 – 12 credits
PM-11: Set and Monitor the Achievement of Operational Recruitment Targets, Level 6 – 8 credits
PM-12: Establish, Grow and Maintain Recruitment Agency Services, Level 6 – 8 credits

Work Experience Modules (Total Credits: 54)

WM-01: Operational Planning, Review and Management Processes in a Private Employment Agency Environment, Level 6 – 10 credits
WM-02: Lead, Manage and Develop Staff to Ensure Productive Business Operations in a Private Employment Agency Environment, Level 4 – 12 credits

WM-03: Manage Legal Compliance in a Private Employment Agency Environment, Level 5 – 8 credits
WM-04: Manage Budgets and Control Expenditure in a Private Employment Agency, Level 5 – 8 credits
WM-05: Deliver Effective and Efficient Recruitment Services in a Private Employment Agency, Level 5 – 16 credits