Occupational Certificate: Retail Chain Store Manager

NQF Level 05 - SAQA ID: 103150

The Occupational Certificate: Retail Chain Store Manager prepares learners to operate as competent managers within a retail chain store environment. Learners will gain the knowledge and practical skills required to effectively manage retail store operations, including team leadership, customer service standards, stock control, sales performance, financial management, merchandising, risk management, and stakeholder relations.

Through this qualification, learners will develop the leadership ability, professionalism, problem-solving skills, and operational expertise needed to successfully manage and grow a retail chain store while achieving business objectives and maintaining high service standards

Course Overview

Retail Chain Store Managers play a vital role in the retail industry by ensuring efficient store operations, driving sales performance, and delivering excellent customer service. This programme is designed to develop the managerial and operational competencies required to effectively lead and manage retail chain store environments.

Learners will gain practical experience in staff supervision, customer relationship management, merchandising, stock control, sales management, financial administration, and operational planning. They will also develop leadership, problem-solving, decision-making, and communication skills needed to ensure the profitability, efficiency, and long-term success of a retail chain store.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Aspiring or existing small retail business owners.
Individuals seeking to develop entrepreneurial skills in retail.
School leavers, unemployed persons, or employees looking to start their own business.

Prerequisites

National Senior Certificate (NSC). Or
National Vocational (Certificate) (NC (V)) at Level 4.

Cost

R34 729.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 26)
KM-01: Concepts and Principles of Retail Operations Management, Level 5 – 4 credits
KM-02: Concepts and Principles of Communication in Retail, Level 4 – 4 credits
KM-03: Concepts and Principles of Leading Teams in a Retail Chain Store Environment, Level 5 – 7 credits
KM-04: Concepts and Principles of Managing Service Standards in a Retail Chain Store, Level 5 – 2 credits
KM-05: Concepts and Principles of Stock Control in a Retail Chain Store, Level 5 – 3 credits
KM-06: Concepts and Principles of Implementing Promotional Activities in a Retail Chain Store, Level 5 – 3 credits
KM-07: Concepts and Principles of Improving the Financial Performance of a Retail Chain Store, Level 5 – 3 credits

Practical Skills Modules (Total Credits: 21)
PM-01: Manage Retail Chain Store Employee Performance, Level 5 – 3 credits
PM-02: Manage Retail Chain Store Operational Processes, Level 5 – 2 credits
PM-03: Manage Retail Chain Store Service Standards, Level 5 – 2 credits
PM-04: Maintain Effective Retail Chain Store Stakeholder Relations, Level 5 – 2 credits
PM-05: Manage Stock Control in a Retail Chain Store, Level 5 – 3 credits
PM-06: Propose Improvements to a Retail Chain Store’s Range and Layout, Level 5 – 2 credits
PM-07: Implement Plans to Improve Sales in a Retail Chain Store, Level 5 – 2 credits
PM-08: Implement Plans to Improve a Retail Chain Store’s Financial Performance, Level 5 – 2 credits
PM-09: Manage Risk and Maintain Assets in a Retail Chain Store, Level 5 – 3 credits

Work Experience Modules (Total Credits: 59)
WM-01: Processes and Procedures for Planning and Implementing Retail Chain Store Operations, Level 5 – 9 credits
WM-02: Processes and Procedures for Leading Teams in a Retail Chain Store Environment, Level 4 – 8 credits
WM-03: Processes and Procedures for Managing Retail Chain Store Service Standards, Level 5 – 8 credits
WM-04: Processes and Procedures for Maintaining Effective Retail Chain Store Stakeholder Relations, Level 5 – 4 credits
WM-05: Processes and Procedures for Managing Stock Levels and Influencing Store Range and Layout, Level 5 – 8 credits
WM-06: Processes and Procedures for Improving the Retail Chain Store’s Bottom Line, Level 5 – 8 credits
WM-07: Processes and Procedures for Managing Sales and Promotional Activities, Level 5 – 6 credits
WM-08: Processes and Procedures for Managing Risk and Maintaining Assets in a Retail Chain Store, Level 5 – 8 credits