Occupational Certificate: Office Administrator

NQF Level 05 - SAQA ID: 102161

This qualification equips learners with comprehensive office administration skills to coordinate organisational activities, manage information, and support operational processes across various business units. Learners will gain the knowledge, practical skills, and workplace experience necessary to function efficiently in executive, administrative, human resources, marketing, public relations, or financial departments.

Office Administrators will understand cultural diversity, professional communication, and workplace etiquette to enhance the organisation’s image while performing administrative, coordination, and support tasks professionally.

Course Overview

A qualified Office Administrator will be able to:

Manage resources in accordance with good governance policies to ensure smooth operational activities.
Coordinate administration and clerical support across departments using computerised systems.
Assist in staff recruitment, induction, wellness, and skills development.
Process data to develop and maintain Workplace Skills Plans (WSP).
Support marketing, public relations, and advocacy initiatives, including social and digital media.
Communicate effectively with internal and external stakeholders to maintain customer and client relationships.
Plan, administer, and provide support services for special projects within the organisation.

This qualification prepares learners to be well-rounded, multi-skilled administrators ready for further study or professional progression.

Course Overview

Duration

The full qualification is achieved through a combination of classroom, practical, and workplace learning. Individual modules can be delivered in sessions scheduled according to learner needs, typically spread over several weeks to accommodate practical work experience requirements.

Delivery Method

The course can be delivered virtually or on-site at your organisation by professional facilitators. Accredited providers may also provide work-based learning to meet the practical and work experience requirements.

Who Is This Course For?

Individuals aspiring to work as Office Administrators, Administration Officers, or Coordinators.
Current administrative staff seeking formal recognition and enhanced skills.
Learners aiming for careers in corporate administration, office management, or professional support services.

Prerequisites

NQF Level 4 with Communication
Recognition of Prior Learning (RPL) may be applied for learners with relevant work experience or prior training.

Cost

R38 500.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 132)
KM-01: Effective Office Administration and Management, Level 5 – 10 credits
KM-02: Business Communication and Customer Services, Level 5 – 8 credits
KM-03: Office Protocol, Deportment and Etiquette, Level 5 – 8 credits
KM-04: Apply End-User Computing, Level 3 – 6 credits
KM-05: Social Media and Digital Literacy, Level 4 – 5 credits
KM-06: Introductory Project Management, Level 4 – 2 credits
KM-07: Computerised Project Management, Level 5 – 15 credits
KM-08: Basic Business Calculations, Level 4 – 5 credits
KM-09: Resource and Procurement Management, Level 5 – 15 credits
KM-10: Tender and Procurement Processes and Procedures, Level 5 – 5 credits
KM-11: Document Management and Record-Keeping, Level 5 – 15 credits
KM-12: Staffing and People Support, Level 5 – 15 credits
KM-13: NQF Principles in Relation to Skills Development and WSP Administration, Level 5 – 12 credits
KM-14: Public Relations, Marketing and Advocacy, Level 5 – 6 credits
KM-15: Ready-for-Work Standards, Level 4 – 5 credits

Practical Skills Modules (Total Credits: 155)
PM-01: Communication and Effective Customer Relationships, Level 5 – 10 credits
PM-02: Manage, Coordinate, and Assist in Administration and Clerical Support, Level 5 – 15 credits
PM-03: Assist in Tender Administration, Level 5 – 15 credits
PM-04: Manage Meetings, Level 5 – 15 credits
PM-05: Payroll Processing and Pay Administration, Level 5 – 15 credits
PM-06: Support Recruitment, Selection, and Induction of Staff, Level 5 – 15 credits
PM-07: Classify, Identify, Register, Track and Dispose of Records and Information, Level 5 – 15 credits
PM-08: Assist in Workplace Skills Plan (WSP) Administration, Level 5 – 15 credits
PM-09: Provide Administrative Support to Marketing/Public Relations Division, Level 5 – 20 credits
PM-10: Prepare, Install and Dismantle Exhibition Elements, Level 5 – 10 credits
PM-11: Manage a Small Project, Level 5 – 10 credits

Work Experience Modules (Total Credits: 158)
WM-01: Perform Administrative and Meeting Support Functions, Level 5 – 12 credits
WM-02: Handle Customer and Client Queries, Level 5 – 8 credits
WM-03: Marketing/Public Relations and Administrative Support, Level 5 – 25 credits
WM-04: Assist in Planning and Coordinating at Least Two Special Events/Conferences, Level 5 – 20 credits
WM-05: Procure and Allocate Resources, Level 5 – 15 credits
WM-06: Solicit Tender Offers According to Procedures, Level 5 – 10 credits
WM-07: Manage a Paperless Office, Level 5 – 20 credits
WM-08: Supervise and Train Administration Staff, Level 5 – 15 credits
WM-09: Assist in Developing a Workplace Skills Plan (WSP), Level 5 – 8 credits
WM-10: Apply Ready-for-Work Standards to Everyday Work Activities, Level 5 – 25 credits