Occupational Certificate: Service Station Attendant

NQF Level 02 - SAQA ID: 99708

This qualification prepares learners to operate as competent Service Station Attendants. Learners will develop the skills, knowledge, and workplace experience required to perform forecourt operations, interact with customers, dispense fuel and lubricants, sell automotive products, and conduct basic vehicle checks.

Through this programme, learners will gain practical experience and technical knowledge to perform their duties efficiently while maintaining high standards of customer service and safety.

Course Overview

A Service Station Attendant is responsible for:

Selling and dispensing fuel, lubricants, and automotive accessories.
Performing minor vehicle checks.
Interacting with customers and providing excellent service.
Implementing forecourt operations in line with organisational and safety standards.

This qualification provides learners with the foundation to progress to higher-level roles such as Back Office Process Consultant or Retail Supervisor, creating clear pathways for career development.

Course Overview

Duration

The full qualification is achieved through a combination of classroom, practical, and workplace learning. Individual modules can be delivered in sessions scheduled according to learner needs, typically spread over several weeks to accommodate practical work experience requirements.

Delivery Method

The course can be delivered virtually or on-site at your organisation by professional facilitators. Accredited providers may also provide work-based learning to meet the practical and work experience requirements.

Who Is This Course For?

Individuals seeking entry-level positions in the fuel and retail industry.
School leavers or unemployed individuals looking for a career in service stations.
Existing staff requiring formal training to enhance operational and customer service skills.

Prerequisites

NQF Level 1 with Mathematical Literacy and Communication
Recognition of Prior Learning (RPL) may be applied for learners with relevant work experience or prior training.

Cost

R7 330.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 8)
KM-01: Principles of Customer Service, Level 2 – 2 credits
KM-02: Forecourt Operations, Level 2 – 6 credits

Practical Skills Modules (Total Credits: 6)
PM-01: Communicate with Customers, Level 2 – 2 credits
PM-02: Perform Forecourt Services, Level 2 – 4 credits

Work Experience Modules (Total Credits: 14)
WM-01: Processes and Procedures for Interacting with Customers and Team Members, Level 2 – 4 credits
WM-02: Processes and Procedures for Working on a Forecourt, Level 2 – 10 credits