Occupational Certificate: Dispatching and Receiving Clerk

NQF Level 03 - SAQA ID: 99446

The Occupational Certificate: Dispatching and Receiving Clerk prepares learners to operate as competent dispatching and receiving clerks within wholesale, retail, warehouse, and distribution environments. Learners will gain the knowledge and practical skills required to accurately receive, record, store, dispatch, and control stock while minimising losses and maintaining accurate inventory records.

Through this qualification, learners will develop the attention to detail, organisational ability, communication skills, and operational competence needed to effectively manage receiving and dispatching processes while ensuring efficiency, accuracy, and compliance within the workplace.

Course Overview

Dispatching and Receiving Clerks play an important role in the wholesale, retail, warehousing, and logistics sectors by ensuring that goods are accurately received, recorded, stored, and dispatched according to company procedures and customer requirements. This programme is designed to develop the operational and administrative competencies required to manage stock movement efficiently while reducing losses and maintaining accurate stock records.

Learners will gain practical experience in receiving deliveries, checking stock, recording inventory movements, dispatching goods, maintaining stock control procedures, and completing workplace documentation. They will also develop communication, problem-solving, organisational, and teamwork skills needed to support smooth operational processes within a business environment.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

School leavers entering the workplace
Warehouse and stockroom assistants
Dispatching and receiving clerks
Retail and wholesale staff
Individuals working in logistics and distribution
Employers looking to upskill operational staff

Prerequisites

Grade 10 / NQF Level 2 qualification.

Cost

R7 330.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 10)

KM-01: Concepts and Principles of Receiving Stock into a Business, Level 3 – 4 credits
KM-02: Concepts and Principles of Dispatching Stock from a Business, Level 3 – 4 credits
KM-03: Concepts and Principles of Stock Control and Loss Prevention, Level 3 – 2 credits

Practical Skills Modules (Total Credits: 12)

PM-01: Receive and Record Deliveries of Stock into a Business, Level 3 – 4 credits
PM-02: Dispatch Stock According to Workplace Procedures, Level 3 – 4 credits
PM-03: Maintain Stock Records and Minimise Losses, Level 3 – 4 credits

Work Experience Modules (Total Credits: 12)

WM-01: Processes and Procedures for Receiving Deliveries of Stock into a Business, Level 3 – 4 credits
WM-02: Processes and Procedures for Dispatching Stock from a Business, Level 3 – 4 credits
WM-03: Processes and Procedures for Maintaining Stock Records and Minimising Losses, Level 3 – 4 credits