National Occupational Certificate: Small Retail Business Owner

NQF Level 04 - SAQA ID: 121164

The National Occupational Certificate: Small Retail Business Owner prepares learners to operate as competent small business owners within the retail sector. Learners will gain knowledge and practical skills to manage day-to-day retail operations, including customer service, marketing and sales, financial management, procurement, stock control, and basic human resources functions.

Through this qualification, learners will develop the confidence, integrity, and entrepreneurial mindset required to successfully establish, operate, and grow a small retail business.

Course Overview

Small Retail Business Owners play a key role in the economy by creating employment opportunities and providing goods and services to communities. This programme is designed to develop entrepreneurial competencies that allow learners to establish, manage, and sustain small retail businesses.

Learners will gain practical experience in customer engagement, marketing, financial management, stock procurement, and team supervision. They will also develop problem-solving, decision-making, and business management skills needed to ensure the success and sustainability of their retail business.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Aspiring or existing small retail business owners.
Individuals seeking to develop entrepreneurial skills in retail.
School leavers, unemployed persons, or employees looking to start their own business.

Prerequisites

NQF Level 3 with Mathematical Literacy and Communication.
Recognition of Prior Learning (RPL) may be applied for learners with relevant work experience or prior training.

Cost

R34 729.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 30)
KM-01: Fundamentals of Running a Small Business within the Retail Sector, Level 4 – 5 credits
KM-02: Fundamentals of Communication as they Apply to a Small Retail Business Owner, Level 4 – 7 credits
KM-03: Fundamentals of Customer Service Applicable to a Small Retail Business Owner, Level 4 – 8 credits
KM-04: Basic Financial Management in a Small Retail Business, Level 4 – 5 credits
KM-05: Procurement and Stock Control in a Small Retail Business, Level 4 – 5 credits

Practical Skills Modules (Total Credits: 51)
PM-01: Maintain Customer Service in a Small Retail Business Environment, Level 4 – 8 credits
PM-02: Market and Sell Products and Services to Customers, Level 4 – 10 credits
PM-03: Manage, Control and Record Small Retail Business Financials, Level 4 – 15 credits
PM-04: Procure Goods and Manage Stock Levels, Level 4 – 8 credits
PM-05: Perform Basic Human Resources Functions within a Small Retail Business, Level 4 – 10 credits

Work Experience Modules (Total Credits: 62)
WM-01: Customer Service Maintenance in a Small Retail Business Environment, Level 4 – 15 credits
WM-02: Marketing and Selling Products and Services to Customers, Level 4 – 15 credits
WM-03: Processes Related to Management, Controlling and Recording of Small Retail Business Financials, Level 4 – 10 credits
WM-04: Goods Procurement and Stock Level Management, Level 4 – 10 credits
WM-05: Basic Human Resources Functions within a Small Retail Business, Level 4 – 12 credits