Occupational Certificate: Office Supervisor

NQF Level 05 - SAQA ID: 118740

The Occupational Certificate: Office Supervisor prepares learners to operate as competent office supervisors within a business environment. Learners will gain the knowledge and practical skills required to plan, organise, lead, coordinate, and control office functions while ensuring efficient administrative operations and effective team performance.

Through this qualification, learners will develop leadership ability, communication skills, organisational competence, and problem-solving capabilities needed to supervise office staff, manage workflows, maintain operational standards, and support business objectives within a professional office environment.

Course Overview

Office Supervisors play an important role in organisations by ensuring the smooth operation of office activities, coordinating administrative functions, and supporting effective communication within departments. This programme is designed to develop the supervisory, administrative, and operational competencies required to manage office environments efficiently.

Learners will gain practical experience in office administration, team supervision, communication, planning, reporting, customer service, and workplace coordination. They will also develop leadership, organisational, decision-making, and interpersonal skills needed to maintain productivity and support organisational success.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Office administrators and coordinators
Administrative assistants
Team leaders and supervisors
Reception and office support staff
Individuals seeking supervisory and management skills
Employers looking to upskill administrative staff

Prerequisites

NQF Level 4 qualification.

Cost

R38 000.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 75)

KM-01: Role, Functions and Fundamentals of Office Supervision, Level 5 – 25 credits
KM-02: Communications, Level 5 – 25 credits
KM-03: Internal Controls in an Office Environment, Level 5 – 25 credits

Practical Skills Modules (Total Credits: 75)

PM-01: Provide Planning Support on Recruitment, Selection and Disciplinary Processes of an Organisation, Level 5 – 10 credits
PM-02: Organising and Coordinating Work Activities, Level 5 – 10 credits
PM-03: Coaching and Mentoring of Personnel Clerks, Filing Clerks and Data Capturers in an Office Environment, Level 5 – 10 credits
PM-04: Handle Internal Communications within an Office Environment, Level 5 – 15 credits
PM-05: Handle Conflicts and Solve Problems within an Office Environment, Level 5 – 10 credits
PM-06: Handle Compliance to Regulations and Company Procedures, Level 5 – 10 credits
PM-07: Perform Financial Controls and Reporting in an Office Environment, Level 5 – 10 credits

Work Experience Modules (Total Credits: 90)

WM-01: Recruitment, Selection and Discipline Maintenance Support, Level 5 – 10 credits
WM-02: Scheduling and Coordination of Various Activities in and Outside Own Department, Level 5 – 15 credits
WM-03: Coaching, Mentoring and Team Building, Level 5 – 10 credits
WM-04: Communications, Level 5 – 25 credits
WM-05: Conflict Resolution in an Office, Level 5 – 10 credits
WM-06: Office Internal Controls, Level 5 – 10 credits
WM-07: Office Financial Controls, Level 5 – 10 credits