Occupational Certificate: Quality Manager

NQF Level 06 - SAQA ID: 118768

The Occupational Certificate: Quality Manager prepares learners to operate as competent quality managers within production, manufacturing, service, and business environments. Learners will gain the knowledge and practical skills required to manage quality assurance systems, oversee quality processes, implement continuous improvement initiatives, and ensure compliance with quality standards and regulatory requirements.

Through this qualification, learners will develop leadership ability, analytical thinking, problem-solving skills, and operational expertise needed to manage quality functions, improve organisational performance, and ensure products and services consistently meet customer and industry standards.

Course Overview

Quality Managers play a critical role in organisations by ensuring that products, services, and operational processes meet required quality standards and customer expectations. This programme is designed to develop the managerial, analytical, and operational competencies required to effectively manage quality systems and quality assurance activities within an organisation.

Learners will gain practical experience in quality assurance processes, quality management systems, auditing, risk management, process improvement, resource management, financial controls, and quality performance analysis. They will also develop leadership, communication, decision-making, and strategic planning skills needed to improve organisational efficiency, reduce waste, and enhance customer satisfaction.

Course Overview

Duration

The programme combines classroom, practical, and workplace learning. Modules can be scheduled flexibly to meet learner and workplace requirements. Workplace-based activities form a critical part of the programme to ensure applied skills are developed in real retail settings.

Delivery Method

The course can be delivered on-site at the learner’s business, at a training provider facility, or virtually. Accredited providers will supervise practical and workplace-based learning to meet all assessment and credit requirements.

Who Is This Course For?

Quality controllers and quality assurers
Production and operations supervisors
Compliance and quality officers
Manufacturing and service industry professionals
Team leaders and department managers
Employers looking to upskill quality management staff

Prerequisites

Occupational Certificate: Quality Controller, NQF Level 4.

Cost

R38 000.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 84)

KM-01: Quality Management and Quality Management Systems, Level 5 – 11 credits
KM-02: Quality Management and the 4th Industrial Revolution, Level 5 – 3 credits
KM-03: Process Management, Level 5 – 6 credits
KM-04: Fundamental Management Principles, Level 5 – 4 credits
KM-05: Managing Quality Assurance Department or Business Unit, Level 5 – 8 credits
KM-06: Risk Profiling, Level 5 – 4 credits
KM-07: Internal and External Stakeholders, Level 5 – 2 credits
KM-08: Quality Management, Level 6 – 8 credits
KM-09: System Management and Leadership, Level 6 – 6 credits
KM-10: Management of Resources, Level 6 – 6 credits
KM-11: Standards and Statutory and Regulatory Requirements, Level 6 – 10 credits
KM-12: Design of Quality Measurement, Level 6 – 10 credits
KM-13: Quality Management Finances, Level 6 – 6 credits

Practical Skills Modules (Total Credits: 74)

PM-01: Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements, Level 5 – 4 credits
PM-02: Conduct Quality Assurance to Ensure Product/Service Conforms to Standards and Regulatory Requirements, Level 5 – 4 credits
PM-03: Manage Documentation and Records within Quality Assurance Processes, Level 5 – 2 credits
PM-04: Improve the Effectiveness and Efficiency of Quality Assurance Processes, Level 5 – 2 credits
PM-05: Introduce New Products/Service, Level 5 – 2 credits
PM-06: Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements, Level 5 – 2 credits
PM-07: Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams, Level 5 – 2 credits
PM-08: Apply Principles of Business Ethics and Accountability, Level 5 – 2 credits
PM-09: Conduct Internal Audits of the Quality Management System Policies and Procedures, Level 5 – 4 credits
PM-10: Plan the Quality Management Function and Activities, Level 6 – 4 credits
PM-11: Develop Quality Business Unit Plans and Control the Achievement of Targets, Level 6 – 4 credits
PM-12: Manage Human Capital of the Quality Management Business Unit, Level 6 – 4 credits
PM-13: Compile a Budget for Operational Expenses for the Quality Business Unit, Level 6 – 4 credits
PM-14: Identify, Acquire and Manage Necessary Resources for Execution of the Quality Function, Level 6 – 4 credits
PM-15: Manage Quality Management Systems, Level 6 – 6 credits
PM-16: Execute Continuous Improvement and New Product/Service Implementation, Level 6 – 6 credits
PM-17: Analyse and Evaluate Information and Report on Quality Management Functions, Level 6 – 4 credits
PM-18: Apply Business Ethics, Accountability and Liability to Uphold Company Reputation, Level 6 – 6 credits
PM-19: Manage Quality Assurance Activities, Level 6 – 8 credits

Work Experience Modules (Total Credits: 112)

WM-01: Conduct Quality Assurance at Various Stages of the Process, Level 5 – 28 credits
WM-02: Maintain Productive and Effective Work Teams for a Quality Business Unit, Level 5 – 16 credits
WM-03: Render Quality Planning, Monitoring and Communication Services, Level 6 – 24 credits
WM-04: Attend to Standard Financial Planning, Monitoring and Controlling Procedures of the Quality Business Unit, Level 6 – 20 credits
WM-05: Plan and Control Targets and Performance Standards in Accordance with Workplace Processes and Procedures, Level 6 – 24 credits