Occupational Certificate: Management Assistant

NQF Level 05 - SAQA ID: 101876

This qualification equips learners to operate effectively as Management Assistants in a variety of organisational settings. Learners will develop practical skills, applied knowledge, and workplace experience to provide professional administrative and secretarial support to managers, coordinate activities, manage information, and contribute to the smooth running of organisational operations.

Management Assistants can function in roles ranging from Executive or Senior Secretary to Personal Assistant, depending on experience, and are often the professional gatekeepers who maintain the image of the organisation.

Course Overview

A Management Assistant is responsible for:

Planning, organising, and supporting meetings, workshops, and special projects.
Applying professional interpersonal skills to manage stakeholder relations.
Managing administrative resources effectively in accordance with organisational policies.
Producing professional documentation and managing information to enhance organisational image.

Learners completing this qualification will gain the knowledge, skills, and workplace experience to become proactive, well-rounded, and multi-skilled professionals capable of supporting managers and contributing to organisational efficiency.

Course Overview

Duration

The full qualification is achieved through a combination of classroom, practical, and workplace learning. Individual modules can be delivered in sessions scheduled according to learner needs, typically spread over several weeks to accommodate practical work experience requirements.

Delivery Method

The course can be delivered virtually or on-site at your organisation by professional facilitators. Accredited providers may also provide work-based learning to meet the practical and work experience requirements.

Who Is This Course For?

Individuals seeking roles as Management Assistants, Executive Assistants, or Personal Assistants.
Existing office personnel seeking to formalise and expand administrative, secretarial, and project management skills.
Learners aiming for careers in corporate administration, office management, or professional support services.

Prerequisites

NQF Level 4 with Communication
Recognition of Prior Learning (RPL) may be applied for learners with relevant work experience or prior training.

Cost

R38 500.00 Per Learner

Course Content

Knowledge Modules (Total Credits: 106)
KM-01: Document Management and Record-Keeping, Level 5 – 15 credits
KM-02: Computerised Information Processing, Level 5 – 25 credits
KM-03: Resource and Procurement Management, Level 5 – 5 credits
KM-04: Social Media and Digital Literacy, Level 4 – 5 credits
KM-05: Office Protocol, Deportment and Etiquette, Level 4 – 10 credits
KM-06: Business Communication and Customer Service, Level 5 – 8 credits
KM-07: Ready-for-Work Standards, Level 4 – 5 credits
KM-08: Basic Business Calculations, Level 4 – 5 credits
KM-09: Apply End-User Computing, Level 3 – 6 credits
KM-10: Business Documentation and Design, Level 4 – 10 credits
KM-11: Meeting Administration, Level 4 – 10 credits
KM-12: Introductory Project Management, Level 4 – 2 credits

Practical Skills Modules (Total Credits: 75)
PM-01: Create a Trip Itinerary, Level 5 – 15 credits
PM-02: Address Protocol Requirements, Level 5 – 5 credits
PM-03: Determine, Acquire and Allocate Resources for the Secretarial Unit, Level 5 – 10 credits
PM-04: Design and Develop Complex Text Documents, Level 5 – 5 credits
PM-05: Manage a Small Project, Level 5 – 10 credits
PM-06: Support Recruitment, Selection, and Induction of Secretarial Staff, Level 5 – 10 credits
PM-07: Apply Communication and Effective Customer Relationships, Level 5 – 10 credits
PM-08: Organise Meetings, Level 5 – 10 credits

Work Experience Modules (Total Credits: 135)
WM-01: Perform Administrative and Meeting Support Functions, Level 5 – 12 credits
WM-02: Apply Ready-for-Work Standards to Everyday Activities, Level 5 – 25 credits
WM-03: Handle Customer and Client Queries, Level 5 – 8 credits
WM-04: Assist in Planning and Coordinating at Least Two Special Events/Conferences, Level 5 – 20 credits
WM-05: Procure and Allocate Resources, Level 5 – 15 credits
WM-06: Manage a Paperless Office, Level 5 – 20 credits
WM-07: Apply Supervisory Skills to Coordinate and Direct Clerical Staff Activities, Level 5 – 20 credits
WM-08: Prepare a Trip Itinerary, Level 4 – 15 credits